Returns & Refunds

We want you to be happy with your purchase. If there’s a problem with your order, please contact us and we’ll do our best to put things right.

Damaged or Faulty Items

If your purchase arrives damaged, defective, or in an unusable condition, please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the damage or fault.
• Clear photographs showing the damage to the item and, where relevant, the packaging it arrived in.

Please do not return a damaged or faulty item before contacting us and receiving instructions.

Where the item is confirmed to be damaged or faulty, we may offer a replacement, exchange, or refund, as appropriate. We will cover reasonable return postage costs where a return is required due to an item being faulty or damaged.

Change of Mind

If you change your mind about your purchase, you may request a return, provided the item is eligible for return and is returned in its original, unused and saleable condition.

The cost of returning an item because you have changed your mind is the customer's responsibility. We recommend using a tracked postal service, as we cannot be responsible for items lost or damaged while being returned.

Please contact us before sending your return so that we can provide the appropriate return instructions - thevelvetartshop@gmail.com

Condition of Returned Items

Returns must be:

• Unused and in their original condition.
• Free from writing, colouring, marks, stains or other damage.
• Returned with any original packaging where applicable.
• Suitable for resale

All requests sent to - thevelvetartshop@gmail.com